Sales Leader: Elevate Customer Experience & Store Performance

Socket.dev; Hilliard (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager in Columbus-Hilliard, OH to lead a high-performing team and deliver strong sales and customer experiences across store operations.

You will guide front-end service, POS accuracy, and omnichannel fulfillment while coaching staff to uphold brand standards and SOPs. Responsibilities include MOD coverage, loyalty enrollment, risk reduction, and partnering to drive in-store events and programs.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Proven coaching skills for customer-facing teams.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and engaging customer experiences.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Provide MOD coverage and ensure operational continuity.
• Promote loyalty programs and protection plan adoption.
• Coach team members through onboarding and ongoing skill-building.
• Maintain asset protection and shrink control.
• Ensure efficient use of POS and Self-Checkout systems.

Skills

Retail leadership

Customer experience coaching

Operations management

Team development

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager in Columbus-Hilliard, OH to lead a high-performing team and deliver strong sales and customer experiences across store operations.

You will guide front-end service, POS accuracy, and omnichannel fulfillment while coaching staff to uphold brand standards and SOPs. Responsibilities include MOD coverage, loyalty enrollment, risk reduction, and partnering to drive in-store events and programs.