Retail Sales Leader: Customer Experience & Store Ops

Michaels; Lima (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Lima, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. The role includes front-end and service operations, coaching teams, and ensuring brand standards are met.

You will oversee POS and Self-Checkout, participate in loyalty enrollments, and coordinate events like balloons, knit & sew Shop, and BOPIS/Delivery. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service oriented mindset.
• Ability to coach and develop team members.
• Familiar with store operations and SOPs.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and customer-focused coaching to meet KPIs.
• Oversee front-end, service operations, and operational excellence.
• Provide Manager-on-Duty coverage and floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.

Skills

Customer experience coaching

Sales leadership

Team training

Operations execution

Loyalty programs

POS operations

Self-Checkout systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Lima, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. The role includes front-end and service operations, coaching teams, and ensuring brand standards are met.

You will oversee POS and Self-Checkout, participate in loyalty enrollments, and coordinate events like balloons, knit & sew Shop, and BOPIS/Delivery. Nights, weekends, and early mornings are required.