Sales Leader: Drive Customer-Centric Retail Growth

The Brand House Collective; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland's is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will collaborate with the Store Manager and team to implement store business plans and drive sales.

As a role model, you will guide the team in delivering exceptional customer interactions, maintain brand standards, and support MOD duties to ensure smooth daily operations and strong store profitability.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year retail or service management experience preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.

Skills

Retail leadership

Customer service

Communication skills

Team player

Weekend availability

Education

High School Diploma

Tools

POS system

Job description

Kirkland's is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will collaborate with the Store Manager and team to implement store business plans and drive sales.

As a role model, you will guide the team in delivering exceptional customer interactions, maintain brand standards, and support MOD duties to ensure smooth daily operations and strong store profitability.