Sales Leader: Customer-Obsessed Retail Growth

The Brand House Collective; Coon Rapids (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Kirkland’s Home is seeking a Sales Leader who excels in customer service, product knowledge, and visual presentation to drive sales in-store and online. You will model best selling behaviors, guide the team, and collaborate with store leadership to execute business plans and maintain high store standards.

Responsibilities include leading customer engagement, promoting loyalty programs, ensuring accurate inventory, and upholding company policies while supporting profitable store operations.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license
• Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays, and evenings
• Ability to read and interpret company directives, handbook, and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

Responsibilities

• Leads and supports customer selling in-store and online shopping experiences.
• Fosters a customer-obsessed culture with proactive greeting, re-engaging, educating, adding on and thanking customers.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Uses interpersonal savvy to read cues and respond to customers for exceptional in-store experiences
• Informs customers about loyalty programs, promotions and merchandise to build baskets
• Acts as brand ambassador; treats customers and colleagues with respect and professionalism
• Leads by example and enforces policies and procedures
• Performs MOD duties including opening/closing, supervision, and store procedures
• Assists freight processing, stockroom organization, pricing and inventory accuracy
• Supports Kirkland’s Home values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit
• Performs other duties as needed

Skills

Communication skills

Customer selling

Driver's license

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s Home is seeking a Sales Leader who excels in customer service, product knowledge, and visual presentation to drive sales in-store and online. You will model best selling behaviors, guide the team, and collaborate with store leadership to execute business plans and maintain high store standards.

Responsibilities include leading customer engagement, promoting loyalty programs, ensuring accurate inventory, and upholding company policies while supporting profitable store operations.