Retail Sales Leader: Customer-Obsessed Growth Driver

The Brand House Collective; Orion (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland’s Home is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute business plans and guide the team in delivering outstanding customer interactions to maximize sales.

This role requires hands-on leadership, staff coaching, and the ability to manage duties such as opening/closing, merchandising, and stock control while ensuring brand standards and a superior in-store experience.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Ability to work weekends, holidays, and evenings.
• Valid Driver license.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Communications

People oriented

Results driven

Flexible schedule

Team leadership

Retail experience

Education

High School Diploma or GED

College preferred

Tools

Point of Sale system

Registers

Handheld devices

Job description

Kirkland’s Home is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute business plans and guide the team in delivering outstanding customer interactions to maximize sales.

This role requires hands-on leadership, staff coaching, and the ability to manage duties such as opening/closing, merchandising, and stock control while ensuring brand standards and a superior in-store experience.