Sales Leader: Elevate Customer Experience & Store Growth

The Brand House Collective; Cranberry Township (Butler County); On-site; USD 52,000 - 73,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. This role supports store business plans and collaborates with the Store Manager and team to ensure operational execution and strong customer experiences.

You will lead in-store and online selling, greet, re-engage, educate, and thank customers, coach staff, manage MOD duties, and ensure inventory and merchandising standards.

Qualifications

• High School Diploma or GED; college preferred
• Minimum 1 year management experience in a retail or service industry preferred
• Strong communications skills and customer selling experience required
• Energetic, people and results oriented, competitive with a drive to succeed
• Valid Driver license
• Ability to work weekends, holidays, and evenings

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Communication skills

Leadership

Team collaboration

Customer rapport

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. This role supports store business plans and collaborates with the Store Manager and team to ensure operational execution and strong customer experiences.

You will lead in-store and online selling, greet, re-engage, educate, and thank customers, coach staff, manage MOD duties, and ensure inventory and merchandising standards.