Sales Leader: Customer-Obsessed Retail Growth Driver

The Brand House Collective; McAllen (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Kirkland's is seeking a Sales Leader who is customer-obsessed and sales-driven. You will lead both in-store and online selling, model exceptional customer interactions, and ensure adherence to store profitability and brand standards.

Responsibilities include coaching the team, executing MOD duties, stocking and merchandising, and educating customers on loyalty programs and promotions to boost basket size. A flexible schedule and weekend availability are required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder to retrieve and stock products.
• Must be able to stand and move around the store for prolonged periods.
• Must be able to frequently communicate with customers in person, electronically, and telephonically.
• Must be able to move merchandise, 50 pounds or more.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed

Skills

Strong communications skills

Customer selling experience

Leadership/management experience

Interpersonal savvy

Flexibility to work weekends/holidays/

Team player

Education

High School Diploma or GED

College preferred

Job description

Kirkland's is seeking a Sales Leader who is customer-obsessed and sales-driven. You will lead both in-store and online selling, model exceptional customer interactions, and ensure adherence to store profitability and brand standards.

Responsibilities include coaching the team, executing MOD duties, stocking and merchandising, and educating customers on loyalty programs and promotions to boost basket size. A flexible schedule and weekend availability are required.