Sales Leader & Client Relations Coach

Alice and Olivia; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Alice and Olivia in Miami, FL is seeking a Sales Supervisor to lead the sales floor, deliver exceptional customer experiences, and build lasting client relationships.

You will partner with the management team to drive sales, coach staff, and maintain brand standards while fostering teamwork and a positive store culture.

The role requires a flexible schedule including days, nights, weekends and holidays, with opportunities to develop leadership skills in a fast-paced fashion environment.

Qualifications

• Customer focus required.
• Drive for results and accountability.
• Team-oriented with leadership potential.
• Strong time management in a fast-paced retail environment.
• Credible and professional demeanor.

Responsibilities

• Meet personal and store sales goals by ensuring each customer receives outstanding service.
• Build returning client relationships through long-term engagement.
• Actively reach out to clients via email, phone and text to strengthen relationships.
• Use selling culture and tools to meet/exceed KPI expectations.
• Learn trends of each collection to build stronger stylists.
• Keep front and back of house organized and clean.
• Participate in all Divisions of Responsibility to support the business and leadership development.
• Maintain a floor that reflects the brand beautifully.
• Maintain an active on-floor presence to coach staff and grow client relationships.
• Collaborate on open/close checklists, shipments, and store standards; if solo, manage DOR and opening/closing tasks.
• Remain coachable and open to feedback for continuous development.
• Support DEI initiatives.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

Alice and Olivia in Miami, FL is seeking a Sales Supervisor to lead the sales floor, deliver exceptional customer experiences, and build lasting client relationships.

You will partner with the management team to drive sales, coach staff, and maintain brand standards while fostering teamwork and a positive store culture.

The role requires a flexible schedule including days, nights, weekends and holidays, with opportunities to develop leadership skills in a fast-paced fashion environment.