Sales Floor Leader & Coach (Flexible Schedule)

Alice and Olivia; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Alice and Olivia is seeking a Sales Supervisor to drive revenue by delivering outstanding customer service and building lasting client relationships. You will lead by example on the sales floor and partner with management to foster teamwork and creativity.

You will coach staff, stay current on collection trends, and ensure the store presents the brand at its best while maintaining organization and a positive, inclusive environment.

Qualifications

• Customer focus and service orientation are essential.
• Strong drive for results and accountability in meeting goals.
• Ability to work well in a team and support colleagues.
• Excellent time management and prioritization across tasks.
• Personal credibility and professional demeanor are required.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

Alice and Olivia is seeking a Sales Supervisor to drive revenue by delivering outstanding customer service and building lasting client relationships. You will lead by example on the sales floor and partner with management to foster teamwork and creativity.

You will coach staff, stay current on collection trends, and ensure the store presents the brand at its best while maintaining organization and a positive, inclusive environment.