Retail Sales Leader: Coach, Connect, Drive Results

ALICE + OLIVIA; Miami (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

ALICE + OLIVIA is seeking a Sales Supervisor in Miami to drive sales and lead the team while delivering outstanding customer service. You will develop long-lasting client relationships and collaborate with management to foster a teamwork-driven environment.

The role requires strong leadership, a passion for fashion, and a proactive approach to coaching staff to meet KPI targets and maintain a premium store experience.

Qualifications

• Strong customer-service orientation and ability to drive sales.
• Proven ability to work as part of a team to meet goals.
• Excellent time management and organizational skills.
• High personal credibility and professional demeanor.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish a returning client business by developing and maintaining long lasting relationships.
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
• Ensure that the sales floor is maintained and beautifully reflects the brand.
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships.
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

ALICE + OLIVIA is seeking a Sales Supervisor in Miami to drive sales and lead the team while delivering outstanding customer service. You will develop long-lasting client relationships and collaborate with management to foster a teamwork-driven environment.

The role requires strong leadership, a passion for fashion, and a proactive approach to coaching staff to meet KPI targets and maintain a premium store experience.