Sales Supervisor: Client Relationships & Team Leadership

Alice and Olivia; Florida; On-site; USD 42,000 - 63,000; Full time

Job summary

Alice and Olivia, a fashion retailer in the United States, seeks a Sales Supervisor to drive sales while delivering an exceptional client experience. The role emphasizes leadership, teamwork, and maintaining the brand standard across the store floor and back-of-house areas.

You will lead by example, coach staff, and collaborate with the management team to foster a productive, inclusive environment. Daily duties include coaching, open/close tasks, and maintaining client relationships.

Qualifications

• Previous management experience preferred but not required.
• Previous sales experience preferred but not required.
• Ability to constantly bend, lift and move merchandise up to 25 pounds as needed.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish a returning client business by developing and maintaining long lasting relationships.
• Actively outreach to client base to strengthen relationships via email, phone call and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
• Ensure that the sales floor is maintained and beautifully reflects the brand.
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships.
• Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards.
• Remain coachable and open to feedback to continuously develop in your role.
• Actively support Diversity, Equity, and Inclusion initiatives.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Tools

POS system

Job description

Alice and Olivia, a fashion retailer in the United States, seeks a Sales Supervisor to drive sales while delivering an exceptional client experience. The role emphasizes leadership, teamwork, and maintaining the brand standard across the store floor and back-of-house areas.

You will lead by example, coach staff, and collaborate with the management team to foster a productive, inclusive environment. Daily duties include coaching, open/close tasks, and maintaining client relationships.