Lead Sales Coach & Client Relationships

ALICE + OLIVIA; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

ALICE + OLIVIA is seeking a Sales Supervisor in Florida to lead the sales floor with a focus on exceptional customer experiences and lasting client relationships. You will set the pace, coach staff, and partner with management to foster teamwork and creativity in a fashion-forward environment.

Responsibilities include reaching sales goals, developing repeat clients, and maintaining store standards while coaching on product trends and customer service excellence.

Qualifications

• Previous management experience preferred but not required.
• Ability to work daily with telephone, POS and computer equipment.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Skills

Drive for results

Team player

Time management

Personal credibility

Tools

POS system

Job description

ALICE + OLIVIA is seeking a Sales Supervisor in Florida to lead the sales floor with a focus on exceptional customer experiences and lasting client relationships. You will set the pace, coach staff, and partner with management to foster teamwork and creativity in a fashion-forward environment.

Responsibilities include reaching sales goals, developing repeat clients, and maintaining store standards while coaching on product trends and customer service excellence.