Sales Team Leader & Client Relations Coach

ALICE + OLIVIA; Charlotte (NC); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

ALICE + OLIVIA seeks a Sales Supervisor to lead the sales floor, coach staff, and deliver a premium client experience. You will collaborate with store leadership to drive results and build lasting relationships with clients.

You will manage daily operations, ensure presentation of merchandise reflects the brand, and support initiatives that strengthen team performance and customer loyalty.

Formación

• Previous management experience preferred but not required.
• Previous sales experience preferred but not required.
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed.

Responsabilidades

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish a returning client business by developing and maintaining long lasting relationships.
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
• Ensure that the sales floor is maintained and beautifully reflects the brand.
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships.
• Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves.
• Remain coachable and open to feedback to continuously develop in your role.

Conocimientos

Customer focus

Drive for results

Team player

Time management

Personal credibility

Descripción del empleo

ALICE + OLIVIA seeks a Sales Supervisor to lead the sales floor, coach staff, and deliver a premium client experience. You will collaborate with store leadership to drive results and build lasting relationships with clients.

You will manage daily operations, ensure presentation of merchandise reflects the brand, and support initiatives that strengthen team performance and customer loyalty.