Sales Floor Leader & Client Relations Coach

ALICE + OLIVIA; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

ALICE + OLIVIA in Naples, FL seeks a Sales Supervisor to drive store performance through exceptional customer service and relationship-building. You will lead by example, collaborate with management, and maintain a high-energy sales floor aligned with the brand.

The role emphasizes achieving sales targets, developing client relationships, coaching staff, and maintaining store standards while supporting daily operations and schedules.

Qualifications

• Customer-focused mindset required to build client relationships and drive sales.
• Ability to manage time and priorities in a fast-paced retail environment.
• Strong communication skills and professional credibility with customers and staff.

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service.
• Develop long-lasting client relationships to establish returning customers.
• Proactively reach out to clients via email, phone, and text messaging.
• Utilize selling culture and tools to meet KPI expectations.
• Coach staff and maintain the sales floor presentation and brand standards.
• Support open and close checklist, shipments, and daily division of responsibility.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

ALICE + OLIVIA in Naples, FL seeks a Sales Supervisor to drive store performance through exceptional customer service and relationship-building. You will lead by example, collaborate with management, and maintain a high-energy sales floor aligned with the brand.

The role emphasizes achieving sales targets, developing client relationships, coaching staff, and maintaining store standards while supporting daily operations and schedules.