Retail Sales Leader & Client Relationships Coach

ALICE + OLIVIA; The Woodlands (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

ALICE + OLIVIA in The Woodlands, TX is seeking a Sales Supervisor to drive the business by delivering exceptional customer service and building lasting client relationships. The role leads by example and partners with the management team to foster teamwork and creativity while maintaining store standards.

The position requires a proactive leader who can coach staff, meet sales targets, and support diversity, equity, and inclusion initiatives. A flexible schedule including weekends is expected.

Qualifications

• Previous management experience preferred but not required.
• Previous sales experience preferred but not required.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

ALICE + OLIVIA in The Woodlands, TX is seeking a Sales Supervisor to drive the business by delivering exceptional customer service and building lasting client relationships. The role leads by example and partners with the management team to foster teamwork and creativity while maintaining store standards.

The position requires a proactive leader who can coach staff, meet sales targets, and support diversity, equity, and inclusion initiatives. A flexible schedule including weekends is expected.