Sales Lead & Store Team Mentor

Paper Source, Inc.; Washington (District of Columbia); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Parental Leave

Company Holidays

Transit benefits

401(k) with Company Match

Health Benefits (Medical, Dental, Vis

Vision

Tuition Reimbursement

Job summary

Paper Source, Inc. is seeking a Sales Lead to model great selling behaviors and deliver exceptional customer experiences. You will mentor CSAs, support store operations, and drive sales targets while collaborating with the team.

You will oversee merchandising, replenishment, and in-store campaigns, ensuring a vibrant and organized shopping environment. The role requires leadership, strong communication, and a customer-first mindset.

Qualifications

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Strong decision-making and collaboration skills.

Responsibilities

• Create memorable shopping experiences that bring customers back.
• Lead Visual Merchandising & Replenishment to keep the store neat and inviting.
• Sell through campaigns, promotions, and enterprise orders while engaging customers.
• Mentor and develop customer service associates for growth.
• Direct store operations, receiving, returns, shrink, and payroll with accountability.
• Identify opportunities to improve store operations and share with the team.
• Communicate effectively with the store team and provide constructive feedback.
• Lead MOD segments to drive sales and behavior that meet targets.

Skills

Customer service

Team leadership

Sales-driven

Communication

Job description

Paper Source, Inc. is seeking a Sales Lead to model great selling behaviors and deliver exceptional customer experiences. You will mentor CSAs, support store operations, and drive sales targets while collaborating with the team.

You will oversee merchandising, replenishment, and in-store campaigns, ensuring a vibrant and organized shopping environment. The role requires leadership, strong communication, and a customer-first mindset.