Sales Lead - Mentor Team, Elevate Store Experience

Paper Source, Inc.; Somerville (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Company Holidays

Transit Benefits

401(k) with Company Match

Health Benefits

Tuition Reimbursement

Job summary

Paper Source, Inc. in Somerville, MA seeks a Sales Lead to model excellent selling behaviors, share product knowledge, and mentor customer service associates to deliver an exceptional customer experience.

You will lead merchandising and replenishment during MOD periods, drive sales, manage receiving/returns, and ensure safety and compliance across store operations. A can-do team-player attitude is essential.

Qualifications

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.

Responsibilities

• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Skills

Leadership

Customer service

Communication

Training

Teamwork

Visual merchandising

Sales

Operational excellence

Job description

Paper Source, Inc. in Somerville, MA seeks a Sales Lead to model excellent selling behaviors, share product knowledge, and mentor customer service associates to deliver an exceptional customer experience.

You will lead merchandising and replenishment during MOD periods, drive sales, manage receiving/returns, and ensure safety and compliance across store operations. A can-do team-player attitude is essential.