Sales Lead & Floor Leader - Guest Experience

Build-A-Bear Workshop; Spanish Fort (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

Build-A-Bear Workshop is seeking a Sales Lead who also serves as Floor Leader on Duty. The role emphasizes guiding a team, delivering exceptional Guest service, and modeling Experience First behaviors.

Shifts include designated Floor Leader on Duty times and times when not on duty, the role functions as Bear Builder. The position requires a high school diploma or GED and availability to work 15-25 hours per week in a retail environment.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
• Model Experience First behaviors.
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing.
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests.
• Display strong team commitment, being dependable, engaged, and helpful.

Skills

Guest service

Leadership

Communication

Team coordination

Education

High School Diploma or GED

Job description

Build-A-Bear Workshop is seeking a Sales Lead who also serves as Floor Leader on Duty. The role emphasizes guiding a team, delivering exceptional Guest service, and modeling Experience First behaviors.

Shifts include designated Floor Leader on Duty times and times when not on duty, the role functions as Bear Builder. The position requires a high school diploma or GED and availability to work 15-25 hours per week in a retail environment.