Sales Lead: Customer Experience & Team Coach

J. Jill; Cincinnati (OH); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Career growth

Inclusive team environment

Employee assistance program

Paid time off

Sick leave

Job summary

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and coach a team in delivering an exceptional customer experience. You will build genuine customer connections and promote community engagement while upholding our brand ethos of keeping it simple and making it matter.

You will balance coaching, product knowledge, and store operations to meet sales goals in a fast-paced retail environment and contribute to a welcoming, inclusive team culture.

Qualifications

• 1+ years of retail experience.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill's products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team leadership

Sales experience

Strong communication

Flexible schedule

Job description

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and coach a team in delivering an exceptional customer experience. You will build genuine customer connections and promote community engagement while upholding our brand ethos of keeping it simple and making it matter.

You will balance coaching, product knowledge, and store operations to meet sales goals in a fast-paced retail environment and contribute to a welcoming, inclusive team culture.