Sales Lead: Inspire Team & Elevate Customer Experience

The J.Jill Group; Boston (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance incentives

Associate discount

Career growth

Employee Assistance Program

Group discounts

Paid time off

Paid sick leave

Job summary

J.Jill is a national lifestyle brand seeking a passionate Sales Lead to support store leadership, drive sales, and nurture customer relationships. You will thrive in delivering an exceptional shopping experience while embodying our inclusive culture.

Candidates with retail experience and a proven track record in customer service and team motivation are encouraged to apply. The role includes flexible scheduling, weekend/evening/holiday shifts, and a focus on community engagement.

Qualifications

• 1+ years of retail experience, preferably in women's specialty retail or a strong sales, customer-obsessed environment.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill's products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team leadership

Job description

J.Jill is a national lifestyle brand seeking a passionate Sales Lead to support store leadership, drive sales, and nurture customer relationships. You will thrive in delivering an exceptional shopping experience while embodying our inclusive culture.

Candidates with retail experience and a proven track record in customer service and team motivation are encouraged to apply. The role includes flexible scheduling, weekend/evening/holiday shifts, and a focus on community engagement.