Retail Sales Lead - Customer Experience Driver

J. Jill; Germantown (TN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Associate discount

Career growth opportunities

Inclusive team environment

Full benefits for full-time associates

Tuition reimbursement

Job summary

J.Jill is seeking a passionate Sales Lead to support store leadership in driving sales and delivering an exceptional shopping experience. You will build genuine customer connections, coach team members, and execute store operations with a focus on community engagement.

The role emphasizes a high-touch customer experience, inclusivity, and helping customers move through a full life with ease in a women’s specialty retail environment.

Qualifications

• 1+ years of retail experience.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions. Support community engagement initiatives to strengthen brand presence.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team motivation

Sales contribution

Communication skills

Flexible scheduling

Job description

J.Jill is seeking a passionate Sales Lead to support store leadership in driving sales and delivering an exceptional shopping experience. You will build genuine customer connections, coach team members, and execute store operations with a focus on community engagement.

The role emphasizes a high-touch customer experience, inclusivity, and helping customers move through a full life with ease in a women’s specialty retail environment.