Retail Sales Lead & Team Coach

J.Jill; Thompsonville (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance incentives

Associate discount

Inclusive team environment

Employee Assistance Program

Group discounts

Paid time off and paid sick leave

Job summary

J.Jill is seeking a Sales Lead to support store leadership in driving sales and team development. You will cultivate customer relationships and deliver an exceptional shopping experience while upholding our inclusive culture.

You will train and coach team members, manage daily store operations, and strive to meet sales goals through personalized styling and deep product knowledge. This role requires flexibility to work weekends and holidays in a store setting.

Qualifications

• 1+ years of retail experience.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Support community engagement initiatives to strengthen brand presence.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Tools

POS systems

Job description

J.Jill is seeking a Sales Lead to support store leadership in driving sales and team development. You will cultivate customer relationships and deliver an exceptional shopping experience while upholding our inclusive culture.

You will train and coach team members, manage daily store operations, and strive to meet sales goals through personalized styling and deep product knowledge. This role requires flexibility to work weekends and holidays in a store setting.