Sales & Guest Experience Associate

European Wax Center, Inc.; Wayne (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Center, Inc. is hiring a Sales & Guest Experience Associate in Wayne, NJ. You will welcome guests, assess their needs, and recommend waxing services and retail products to grow your client base. You will drive sales through memberships, packages, and proactive guest engagement.

The role emphasizes customer service, product knowledge, and teamwork, with opportunities to earn commissions based on performance. Training supports skill and product growth in a fast-paced environment.

Qualifications

• One year of service or retail experience.
• Sales experience strongly preferred.
• Proactive, adaptable problem solver and positive team player.
• Exceptional interpersonal and communication skills.
• Comfortable using point-of-sale systems and computers.
• Able to adapt to different guest personalities and stay calm under pressure.
• Commitment to keeping a clean and organized workspace.

Responsibilities

• Sell service packages, memberships, and retail products to guests and prebook their next visit.
• Own your sales goals and performance metrics; higher goals mean higher commission.
• Learn guests’ skincare needs and recommend services and products.
• Know our services, packages, promotions, and retail lines to explain benefits of waxing.
• Serve as a key holder, responsible for opening and closing the center.
• Greet guests, book appointments, and answer questions quickly and professionally.
• Keep the front desk and lobby organized and up to brand standards.
• Participate in ongoing training to grow product knowledge and sales skills.

Skills

Interpersonal skills

Customer service

Team player

Adaptability

Calm under pressure

Tools

POS systems

Job description

European Wax Center, Inc. is hiring a Sales & Guest Experience Associate in Wayne, NJ. You will welcome guests, assess their needs, and recommend waxing services and retail products to grow your client base. You will drive sales through memberships, packages, and proactive guest engagement.

The role emphasizes customer service, product knowledge, and teamwork, with opportunities to earn commissions based on performance. Training supports skill and product growth in a fast-paced environment.