Sales Floor Team Lead: Customer Experience & Merchandising

Lowe's; Fort Worth (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in our Fort Worth store. You will coach staff, delegate tasks, manage daily performance, and ensure wide department coverage while maintaining safety and merchandising standards.

This role requires strong leadership, cross-functional collaboration, and the ability to engage customers across departments.

Qualifikationen

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Aufgaben

• Provide resources and tools to support those directly helping customers provide the best service.
• Assist with down stocking and area recovery as well as input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience in the store, including coaching and training, delegating, following-up on daily tasks, and managing performance.
• Oversee customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (down stocking, inventory management, area recovery) and store safety (safety walks, reporting hazards, lifting directions).
• Communicate best practices to the team to drive customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands.
• Occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel requirements: may travel to meetings or trainings or to support neighboring stores/outlets.

Kenntnisse

Retail leadership

Customer service

Team coaching

Microsoft Office

Safety awareness

Pro customer service

Ausbildung

High School Diploma or equivalent

Retail management training

Tools

Genesis

Sterling

M2O

Jobbeschreibung

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in our Fort Worth store. You will coach staff, delegate tasks, manage daily performance, and ensure wide department coverage while maintaining safety and merchandising standards.

This role requires strong leadership, cross-functional collaboration, and the ability to engage customers across departments.