Retail Floor Supervisor: Customer Experience Leader

Lowe's; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in a busy Fort Wayne store. The role includes coaching, delegation, daily task follow-up, and maintaining department coverage while supporting safety and merchandising decisions.

The position requires strong leadership, 1+ year of supervisory experience, and proficiency with Microsoft Office; familiarity with store systems is a plus.

Qualifications

• Minimum high school diploma or equivalent and retail experience.
• Customer service experience and ability to lead a team.
• Experience coaching and developing associates; cross-functional collaboration.

Responsibilities

• Lead and enable a team of associates to deliver customer-focused service.
• Coach, train, delegate, and monitor daily tasks and performance.
• Ensure department coverage and safety while guiding merchandising decisions.
• Oversee customer greeting, needs clarification, and issue resolution in-store.

Skills

Customer service experience

Leadership

Supervising teams

Microsoft Office

Cross-functional collaboration

Sales and merchandising

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in a busy Fort Wayne store. The role includes coaching, delegation, daily task follow-up, and maintaining department coverage while supporting safety and merchandising decisions.

The position requires strong leadership, 1+ year of supervisory experience, and proficiency with Microsoft Office; familiarity with store systems is a plus.