Sales Floor Leader & Customer Experience Coach

JCPenney; Papillion (NE); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Paid holidays

Paid vacation

Job summary

JCPenney is seeking a Sales Floor Supervisor to lead and engage associates, drive customer service, and manage merchandise standards to achieve profitable sales growth. The role includes training staff to execute sales-building programs and to deliver exceptional customer experiences on the sales floor.

The ideal candidate will oversee omnichannel processes, coordinate specialty business areas, and develop associates to meet performance standards across shrink, safety, attendance and

Responsibilities

• Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
• Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Team Development - Teaches, trains and coaches associates.
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Job description

JCPenney is seeking a Sales Floor Supervisor to lead and engage associates, drive customer service, and manage merchandise standards to achieve profitable sales growth. The role includes training staff to execute sales-building programs and to deliver exceptional customer experiences on the sales floor.

The ideal candidate will oversee omnichannel processes, coordinate specialty business areas, and develop associates to meet performance standards across shrink, safety, attendance and