Sales Floor Leader: Elevate Customer Experience

Lowe's Companies, Inc.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver outstanding customer service in a busy retail environment.

The role focuses on coaching, training, scheduling, and ensuring department coverage while maintaining safety, merchandising, and inventory integrity. Prior retail leadership and strong Microsoft Office skills are preferred.

Qualifications

• High school diploma or equivalent required, retail experience preferred.
• Minimum 3 years in retail; customer service experience mandatory.
• Experience training, mentoring and developing associates.
• Ability to work cross-functionally and use MS Office.
• Experience with store computer systems (Genesis, Sterling, M2O, etc.).

Responsibilities

• Lead and enable a team of associates to deliver the best customer experience.
• Coach and train associates; delegate tasks and follow up on daily goals.
• Oversee store safety, merchandising and inventory processes.

Skills

Retail experience

Customer service

Team leadership

Cross-functional

MS Office

Licensure eligibility

Education

High School Diploma or GED

Tools

Genesis

Sterling

M2O

Project Tool

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver outstanding customer service in a busy retail environment.

The role focuses on coaching, training, scheduling, and ensuring department coverage while maintaining safety, merchandising, and inventory integrity. Prior retail leadership and strong Microsoft Office skills are preferred.