Sales Floor Leader: Customer Experience & Merch

JCPenney; Chesterfield (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Paid vacation/holidays

Employee discount

Job summary

JCPenney in Chesterfield, MO is seeking a Sales Floor Supervisor to lead customer service and sales, ensure merchandise standards, and coach associates in store and omnichannel processes. The role focuses on delivering excellent service, executing floor plans, and supporting pickup/delivery operations for a strong in-store experience.

The position emphasizes leadership, training, and accountability across departments, including Fine Jewelry, Mattress and Window businesses, with a goal of

Qualifications

• Experience directing customer service and sales in retail.
• Ability to train and develop associates.
• Experience managing merchandise standards and visual presentation.
• Familiar with omnichannel processes (pickup, curbside).

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues.
• Manages merchandise standards and visual presentation, pricing and signing.
• Trains and coaches associates on store processes, delivery and return of orders.
• Drives profitable sales growth in specialty areas and oversees stock/returns to vendor processes.
• Partners with managers to recruit and hire store talent for hourly roles.
• Meets performance standards in shrink, safety, scheduling, engagement and attendance.

Skills

Customer service

Leadership

Training

Communication

Problem solving

Tools

Point of Sale systems

Inventory management

Job description

JCPenney in Chesterfield, MO is seeking a Sales Floor Supervisor to lead customer service and sales, ensure merchandise standards, and coach associates in store and omnichannel processes. The role focuses on delivering excellent service, executing floor plans, and supporting pickup/delivery operations for a strong in-store experience.

The position emphasizes leadership, training, and accountability across departments, including Fine Jewelry, Mattress and Window businesses, with a goal of