Sales Floor Leader & Customer Experience Coach

Abercrombie & Fitch Co.; Summit Station (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Global Team of People

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a high-quality in-store experience. You will drive store performance on the floor through customer-centric leadership and daily sales execution.

The role requires strong product knowledge, a welcoming attitude, and the ability to coach others while maintaining brand standards. Schedule varies with 12–16 hours weekly, with weekend availability expected.

Qualifications

• High School Diploma or GED preferred. Strong customer focus and communication skills.
• Experience leading groups or teams is preferred but not required; supervisory experience is a plus.
• Ability to adapt to changing priorities and maintain attention to detail in a fast-paced retail environment.

Responsibilities

• Open and close routines.
• Operate the register/POS systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and manage inventory.
• Represent the brand and uphold company values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion awareness

Energetic and assertive

Initiative and confidence

Adaptability and flexibility

Multitasking and attention to detail

Proactive learning

Strong work ethic

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a high-quality in-store experience. You will drive store performance on the floor through customer-centric leadership and daily sales execution.

The role requires strong product knowledge, a welcoming attitude, and the ability to coach others while maintaining brand standards. Schedule varies with 12–16 hours weekly, with weekend availability expected.