Store Floor Leader — Customer Experience Champion

Abercrombie & Fitch Co.; Catlettsburg (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate program

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to ensure a superior in-store experience. You will guide store operations and drive daily sales on the floor as part of the leadership team.

The role emphasizes customer focus, interpersonal skills, and knowledge of fashion trends, with potential to advance within the brand. Scheduling includes weekends and peak periods.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Open and close routines performed.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication

Fashion knowledge

Initiative

Adaptability

Detail oriented

Energetic and assertive

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to ensure a superior in-store experience. You will guide store operations and drive daily sales on the floor as part of the leadership team.

The role emphasizes customer focus, interpersonal skills, and knowledge of fashion trends, with potential to advance within the brand. Scheduling includes weekends and peak periods.