Sales Floor Leader & Customer Experience Coach

JCPenney; New Braunfels (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical/dental/vision

Associate discount

401(k) with company match

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service, engage associates, and execute merchandise standards to grow profitable sales. The role includes restocking, RFID scanning, visual merchandising, and omnichannel support.

You will assist with inventory processes, training, and daily store operations, ensuring a clean, inviting selling floor and a positive customer experience.

Qualifications

• Experience delivering customer service and sales.
• Ability to restock and manage inventory processes.
• Familiarity with SET/visual merchandising standards.
• Experience supporting omnichannel processes is a plus.
• Willingness to participate in annual store inventory.

Responsibilities

• Deliver outstanding customer service and drive sales performance.
• Assist with door-to-floor restocking and inventory accuracy.
• Support SET visuals and on-brand merchandising.
• Assist omnichannel processes including BOPIS/Ship from Store.
• Participate in store operations and inventory cycles.

Skills

Customer Service

Team Collaboration

Inventory Management

Visual Merchandising

Omnichannel

Tools

RFID Scans

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service, engage associates, and execute merchandise standards to grow profitable sales. The role includes restocking, RFID scanning, visual merchandising, and omnichannel support.

You will assist with inventory processes, training, and daily store operations, ensuring a clean, inviting selling floor and a positive customer experience.