Sales Floor Lead - Customer Service & Merchandising

JCPenney; Rochester (MN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Medical/dental/vision

Associate discount

Paid holidays

401(k) with company match

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, maintain merchandise standards, and train team members while executing sales-building programs.

You will handle inventory tasks, assist with RFID processes, and support omnichannel needs such as BOPIS and Ship from Store, contributing to a clean, organized sales floor and effective store operations.

Qualifications

• Delivers outstanding customer service and resolves issues.
• Leads and engages associates to meet store goals.
• Manages merchandise standards and execution.
• Executes inventory and restock processes efficiently.
• Supports omnichannel operations including online orders and store pickup.

Responsibilities

• Models and holds team accountable for customer service excellence.
• Plans merchandise placement with supervision and ensures stock accuracy.
• Supports SET processes including floor moves and visual details.
• Assists with Buy Online Pick Up In Store and Ship from Store activities.
• Participates in annual inventory and shrink control.

Skills

Customer service

Team leadership

Merchandise knowledge

Inventory management

Visual merchandising

Omnichannel

Tools

RFID system

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, maintain merchandise standards, and train team members while executing sales-building programs.

You will handle inventory tasks, assist with RFID processes, and support omnichannel needs such as BOPIS and Ship from Store, contributing to a clean, organized sales floor and effective store operations.