Sales Floor Lead: Customer Experience & Merchandising

JCPenney; Columbia (SC); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive exceptional customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and support training and development while executing sales-building programs.

You will handle floor replenishment, RFID-based inventory, visual merchandising, and store operations. The role requires active participation in omnichannel tasks and quarterly inventory activities to ensure store readiness and shrink control.

Qualifications

• Customer Service & Sales focus in a retail setting.
• Ability to resolve customer issues and model company values.
• Proven collaboration with team members to meet goals.

Responsibilities

• Deliver outstanding customer service and drive sales performance.
• Assist with merchandise receiving, restocking, and inventory processes (RFID).
• Plan floor moves, visuals, and store environment per company guidance.
• Support omnichannel processes including Buy Online Pick Up In Store and Ship from Store.
• Support merchandise transfers, returns, and annual inventory processes.
• Help maintain safety, shrink reduction, and performance standards.

Skills

Customer Service

Sales

Team Leadership

Inventory Management

Tools

RFID

Job description

JCPenney is seeking a Sales Floor Assistant to drive exceptional customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and support training and development while executing sales-building programs.

You will handle floor replenishment, RFID-based inventory, visual merchandising, and store operations. The role requires active participation in omnichannel tasks and quarterly inventory activities to ensure store readiness and shrink control.