Sales Floor Lead - Experience First & Bonus Eligible

Build-A-Bear Workshop; Annapolis (MD); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Monthly bonus

Benefits package

Job summary

Build-A-Bear Workshop is seeking a Sales Lead who serves as a Floor Leader on Duty and operates as a Bear Builder when not designated. The role involves guiding a team to meet store sales goals and delivering exceptional Guest service with Experience First behaviors.

You will balance leadership duties with Bear Builder responsibilities, ensuring brand standards and a positive guest experience across a flexible, part-time schedule.

Qualifications

• High school diploma or GED required.
• Availability to work 15-25 hours per week.

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
• Model Experience First behaviors.
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing.
• Provide exceptional Guest service by actively engage with Guests, using the Experience First Make Behaviors.
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests.
• Display strong team commitment, being dependable, engaged, and helpful.

Skills

Guest service

Team leadership

Experience First

Communication

Education

High school diploma or GED

Job description

Build-A-Bear Workshop is seeking a Sales Lead who serves as a Floor Leader on Duty and operates as a Bear Builder when not designated. The role involves guiding a team to meet store sales goals and delivering exceptional Guest service with Experience First behaviors.

You will balance leadership duties with Bear Builder responsibilities, ensuring brand standards and a positive guest experience across a flexible, part-time schedule.