Experience-First Guest Lead & Floor Coach

Build-A-Bear Workshop; Amarillo (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Build-A-Bear Workshop seeks a part-time Sales Lead to guide Bear Builders on designated shifts, delivering exceptional Guest service and driving store sales. When not Floor Leader on Duty, you’ll operate as a Bear Builder, upholding brand standards and providing a warm guest experience.

You will supervise a team, model Experience First behaviors, and collaborate with management to address performance and compliance matters. Availability for a flexible retail schedule is required.

Qualifications

• High school diploma or GED required.
• Ability to work 15–25 hours per week.

Responsibilities

• Be a role model delivering exceptional Guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to meet sales goals and ensure smooth store operations.
• Model Experience First behaviors for guests and teammates.
• Provide feedback to management on performance and compliance issues.

Skills

Guest service

Team leadership

Experience First

Communication

Flexibility

Education

High school diploma or GED

Job description

Build-A-Bear Workshop seeks a part-time Sales Lead to guide Bear Builders on designated shifts, delivering exceptional Guest service and driving store sales. When not Floor Leader on Duty, you’ll operate as a Bear Builder, upholding brand standards and providing a warm guest experience.

You will supervise a team, model Experience First behaviors, and collaborate with management to address performance and compliance matters. Availability for a flexible retail schedule is required.