Sales Floor Lead: Elevate Customer Experience & Team Coaching

Lowe's Companies, Inc.; Mill Creek (WA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

401(k) with company match

Paid time off

Lowe’s Associate Discount

Tuition assistance

Job summary

Lowe’s Companies, Inc. is seeking a Sales Floor Department Supervisor to lead and enable a team of associates to deliver the best possible customer experience in-store.

You will coach and train staff, delegate tasks, monitor daily activities, and ensure adequate department coverage while focusing on safety and customer service. The role includes customer-facing activities, down stocking, inventory management, and collaboration with store leaders to meet sales objectives.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

Skills

Customer service

Leadership experience

Supervisory/management

Cross-functional collaboration

Pro customers

Retail experience

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s Companies, Inc. is seeking a Sales Floor Department Supervisor to lead and enable a team of associates to deliver the best possible customer experience in-store.

You will coach and train staff, delegate tasks, monitor daily activities, and ensure adequate department coverage while focusing on safety and customer service. The role includes customer-facing activities, down stocking, inventory management, and collaboration with store leaders to meet sales objectives.