Sales Floor Lead - Elevate Customer Experience & Sales

michaels; Columbus (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies Inc. in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end operations to ensure strong customer experiences.

You will coach staff, enforce SOPs and brand standards, oversee POS and omnichannel services like BOPIS and Same Day Delivery, promote Loyalty rewards, and develop a team through onboarding to achieve key sales and service KPIs.

Qualifications

• 3+ years retail leadership experience.
• Open availability.

Responsibilities

• Lead and manage SOPs and company programs to ensure compliance.
• Ensure policy execution and store standards.
• Coach customer experience and selling behaviors to drive conversions and satisfaction.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.

Skills

Leadership

Customer coaching

POS systems

Job description

The Michaels Companies Inc. in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end operations to ensure strong customer experiences.

You will coach staff, enforce SOPs and brand standards, oversee POS and omnichannel services like BOPIS and Same Day Delivery, promote Loyalty rewards, and develop a team through onboarding to achieve key sales and service KPIs.