Store Sales & Customer Experience Leader

Socket.dev; Grove City (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance

Employee discounts

Partner discounts

Job summary

The Michaels Companies Inc. is hiring a Sales Manager in Grove City, OH to lead a high-performing store team and deliver strong sales and customer experience. You will oversee front-end operations, coaching staff to meet brand standards and KPI targets, while ensuring efficient day-to-day execution.

Responsibilities include SOP adherence, policy enforcement, coaching, and managing POS/systems, with the goal of driving loyalty program participation and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout operations to support smooth transactions and customer support.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is hiring a Sales Manager in Grove City, OH to lead a high-performing store team and deliver strong sales and customer experience. You will oversee front-end operations, coaching staff to meet brand standards and KPI targets, while ensuring efficient day-to-day execution.

Responsibilities include SOP adherence, policy enforcement, coaching, and managing POS/systems, with the goal of driving loyalty program participation and omni-channel fulfillment.