Sales Floor Lead - Elevate Customer Experience

Brobston Group; Town of East Hampton (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Brobston Group is seeking a capable Retail Floor Supervisor to supervise the sales floor and deliver outstanding customer experiences. You will work with store leadership to cultivate skills and drive the team to achieve sales targets.

The role emphasizes service excellence, relationship building, and strong product knowledge, with responsibilities for training, merchandising, and daily operations in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills required.
• Proven leadership and staff development experience preferred.
• Ability to analyze business and financial data to improve performance.
• Experience with customer service standards and sales goals.

Responsibilities

• Uphold customer service, training, and visual presentation standards.
• Build clientele relationships, provide value-added service, and meet or exceed personal sales goals.
• Mentor and coach sales associates to expand clientele and maximize sales.
• Support daily store tasks, merchandise maintenance, product transfers, and floor changes.
• Assist with opening and closing procedures, returns, and exchanges when a manager is unavailable.

Skills

Customer service

Leadership

Staff development

Analytical skills

Communication

Tools

POS system

Job description

Brobston Group is seeking a capable Retail Floor Supervisor to supervise the sales floor and deliver outstanding customer experiences. You will work with store leadership to cultivate skills and drive the team to achieve sales targets.

The role emphasizes service excellence, relationship building, and strong product knowledge, with responsibilities for training, merchandising, and daily operations in a fast-paced environment.