Retail Floor Supervisor: Service, Merchandising & Growth

JCPenney; Louisville (KY); On-site; USD 2,617,440 - 3,271,800; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Job summary

JCPenney in Louisville is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards and execution, and training staff to execute sales programs.

You will direct customer service, oversee omnichannel processes like pickup and ship from store, and develop the team to meet performance and safety standards while upholding the company's merchandising strategies.

Qualifications

• Experience directing sales and customer service in a retail setting.
• Ability to train and develop associates.
• Strong merchandising and visual presentation skills.
• Knowledge of omnichannel processes.

Responsibilities

• Directs customer service and sales activities in store.
• Manages merchandise standards and visual execution.
• Trains and develops associates in sales-building programs.
• Leads omnichannel processes including pickup and ship from store.
• Monitors shrink, safety, scheduling efficiency, and productivity.

Skills

Customer service

Leadership

Training & coaching

Merchandising

Omnichannel knowledge

Job description

JCPenney in Louisville is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards and execution, and training staff to execute sales programs.

You will direct customer service, oversee omnichannel processes like pickup and ship from store, and develop the team to meet performance and safety standards while upholding the company's merchandising strategies.