Sales Floor Lead - Customer Experience & Merchandising

JCPenney; Dunlap (OH); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Medical/dental/vision benefits

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service, lead associates, and maintain merchandise standards on the sales floor. You will train teammates, execute sales-building programs, and support omnichannel tasks as needed.

Responsibilities include restocking, inventory checks, and maintaining a clean, organized store environment. The role emphasizes customer engagement, teamwork, and adherence to company processes to boost profitability.

Qualifications

• Retail/customer service experience.
• Ability to handle customer issues and resolve problems.
• Demonstrates company values and supports team goals.

Responsibilities

• Provide outstanding customer service and drive sales.
• Support merchandise replenishment, inventory, and store displays.
• Assist with floor moves, visual standards, and upkeep of fitting rooms.

Skills

Customer service

Sales

Team collaboration

Problem solving

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service, lead associates, and maintain merchandise standards on the sales floor. You will train teammates, execute sales-building programs, and support omnichannel tasks as needed.

Responsibilities include restocking, inventory checks, and maintaining a clean, organized store environment. The role emphasizes customer engagement, teamwork, and adherence to company processes to boost profitability.