Sales Floor Lead & Customer Experience Coach

Lowe's; Willoughby (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in a fast-paced retail setting. The role emphasizes delivering a superior customer experience, coaching staff, and ensuring safety and on-shelf availability across departments.

The position requires strong leadership, cross-functional collaboration, and the ability to manage both customer-facing and back-end tasks, with occasional MOD responsibilities and potential local travel for meetings or trainings.

Qualifications

• ,

Responsibilities

• Lead and coach a team of associates to deliver exceptional customer service.
• Delegate daily tasks, monitor performance, and ensure adequate department coverage.
• Oversee customer-facing activities, merchandising, inventory management, and safety operations.

Skills

Retail customer service

Leadership experience

Coaching and training

Cross-functional collaboration

Microsoft Office Suite

Store operations knowledge

Merchandising input

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in a fast-paced retail setting. The role emphasizes delivering a superior customer experience, coaching staff, and ensuring safety and on-shelf availability across departments.

The position requires strong leadership, cross-functional collaboration, and the ability to manage both customer-facing and back-end tasks, with occasional MOD responsibilities and potential local travel for meetings or trainings.