Sales Floor Lead & Customer Experience Coach

Lowe's Companies, Inc.; Ridgeland (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Lowe's Companies, Inc. in Ridgeland, MS, is seeking a Sales Floor Department Supervisor who will lead a team to deliver exceptional customer experiences on the sales floor.

You will coach associates, delegate tasks, monitor performance, and ensure department coverage while maintaining safety and product availability. The role involves greeting customers, identifying solutions, and handling both customer-facing and store operations such as down stocking, area recovery, and safety walks.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and ensure adequate department coverage.
• Ensure store safety and handle non-customer-facing activities like down stocking and inventory management.

Skills

Customer service

Leadership

Team supervision

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Companies, Inc. in Ridgeland, MS, is seeking a Sales Floor Department Supervisor who will lead a team to deliver exceptional customer experiences on the sales floor.

You will coach associates, delegate tasks, monitor performance, and ensure department coverage while maintaining safety and product availability. The role involves greeting customers, identifying solutions, and handling both customer-facing and store operations such as down stocking, area recovery, and safety walks.