Sales Floor Team Leader & Customer Experience Coach

Lowe's Companies, Inc.; Meridian (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Companies, Inc. in Meridian, MS is seeking a Sales Floor Department Supervisor to lead a team delivering top‑tier customer service while maintaining a clean, safe store. You will support associates, assist with merchandising decisions, and ensure department coverage to meet store goals.

Responsibilities include coaching, training, delegating tasks, and supervising customer interactions and safety practices in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent with retail experience.
• 3 years of retail experience or 5 years in retail preferred.
• Customer service experience with Pro customers is a plus.
• Experience directing or supervising teams and mentoring associates.
• Experience cross-functional collaboration and using Microsoft Office.

Responsibilities

• Lead and enable a team of associates to deliver a great customer experience.
• Coach, train, delegate tasks, and monitor daily performance.
• Ensure department coverage, inventory control, and area recovery.
• Support merchandising decisions and store safety practices.

Skills

Customer service

Leadership

Coaching

Retail merchandising knowledge

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Thin Client

Project Tool

Job description

Lowe's Companies, Inc. in Meridian, MS is seeking a Sales Floor Department Supervisor to lead a team delivering top‑tier customer service while maintaining a clean, safe store. You will support associates, assist with merchandising decisions, and ensure department coverage to meet store goals.

Responsibilities include coaching, training, delegating tasks, and supervising customer interactions and safety practices in a fast-paced retail environment.