Retail Sales Floor Lead & Customer Experience Coach

Lowe's Companies, Inc.; Anchorage (AK); On-site; USD 25,000 - 33,000; Full time

Job summary

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team delivering friendly, efficient service in a fast-paced home improvement environment. You will coach associates, manage daily tasks, and ensure the department remains stocked, clean, and safe while meeting store goals.

Responsibilities include supervising customer-facing activities, supporting merchandising decisions, training staff, and coordinating safety practices.

Qualifications

• Retail experience is required, with 3–5 years in a supervisory role preferred.
• Experience delivering customer service and coaching teams.
• Ability to train, mentor, and develop associates.
• Experience working cross-functionally and with store systems.

Responsibilities

• Lead and enable a team to deliver a superior customer experience.
• Coach and train associates, delegate tasks, and monitor performance.
• Ensure department coverage, safety walks, and merchandising input.
• Assist with down stocking, inventory, and area recovery.

Skills

Customer service

Leadership

Training & mentoring

Cross-functional collaboration

Microsoft Office

Store operations familiarity

Licensure/registration

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Project Tool

Thin Client

Job description

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team delivering friendly, efficient service in a fast-paced home improvement environment. You will coach associates, manage daily tasks, and ensure the department remains stocked, clean, and safe while meeting store goals.

Responsibilities include supervising customer-facing activities, supporting merchandising decisions, training staff, and coordinating safety practices.