Sales Floor Associate — Customer Focus & Merchandising

JCPenney; Town of Victor (NY); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Associate discount

Benefits package including health, 401

Job summary

JCPenney is seeking a Sales Floor Associate to drive customer service and sales on the store floor in New York. You will greet customers, assist in finding products, and collaborate with teammates to maintain a smooth shopping experience.

The role covers restock, inventory, and visual merchandising duties, with involvement in omnichannel processes like online orders and store pickup. The ideal candidate has 1–2 years of retail experience and a proactive attitude.

Qualifications

• Customer service and sales experience preferred.
• Ability to listen actively and resolve customer issues.
• Experience supporting omnichannel and in-store operations.

Responsibilities

• Greet and assist customers in finding products, delivering outstanding service.
• Partner with team members to provide support as needed.
• Actively listen to customer issues and resolve problems.
• Assist with truck/restock and inventory processes.
• Support SET/visual merchandising and stockroom maintenance.
• Contribute to omnichannel activities including online orders and store pickup.

Skills

Customer service

Sales

Team collaboration

Problem solving

Inventory management

Job description

JCPenney is seeking a Sales Floor Associate to drive customer service and sales on the store floor in New York. You will greet customers, assist in finding products, and collaborate with teammates to maintain a smooth shopping experience.

The role covers restock, inventory, and visual merchandising duties, with involvement in omnichannel processes like online orders and store pickup. The ideal candidate has 1–2 years of retail experience and a proactive attitude.