Sales Executive

19 Logistics; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Paid Time Off

Holidays

401(k) with Company Match

Weekly Paid

Job summary

19 Logistics is a freight brokerage seeking a detail-oriented Billing and Claims Administrator to ensure accurate invoicing, timely claims resolution, and efficient financial operations within the FreshEdge family. The role emphasizes precision, accountability, and supporting growth in a fast-paced logistics environment.

You will manage billing for shipments, verify documents, coordinate with customers, carriers, and internal teams, and assist with disputes and refunds while maintaining gross

Qualifications

• High school diploma; Bachelor's degree in logistics, supply chain, business administration or related field preferred.
• 2+ years in freight brokerage, transportation, logistics, dispatch, sales or related field.
• Experience pricing and moving Dry Van and Temp-Controlled freight; knowledge of food/beverage supply chains preferred.
• Proficient with CRM and ERP systems, Produce Pro, Microsoft Office and common email systems.

Responsibilities

• Cold call, qualify, and close new shipping clients in food/beverage and temperature-sensitive freight.
• Quote competitive rates, manage RFPs, and advise on spot market trends.
• Negotiate carrier rates while maintaining company margin and profitability objectives.
• Coordinate pickup/delivery schedules and monitor shipments from start to finish.
• Enter and maintain shipment, customer, carrier, and pricing data in the TMS.
• Assist with billing, documentation, disputes, and freight claims resolution.

Skills

Intellectual horsepower

Highly resourceful

Relationship management

Interpersonal skills

Innovative thinking

Listening skills

Influencing and negotiation

Problem-solving

Organized/detail-oriented

Verbal/written communication

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM/ERP systems

Produce Pro

Microsoft Office

Email systems

Job description

19 Logistics is a freight brokerage specializing in temperature-controlled and time-sensitive freight solutions. As part of the FreshEdge family of companies, we support an extensive network of produce distributors, ensuring seamless transportation services. We are seeking a detail-oriented and experienced Billing and Claims Administrator to join our growing team and play a critical role in maintaining accuracy and efficiency in our financial operations.

Essential Functions:

• Cold call, qualify, and close new shipping clients - with an emphasis on food, beverage, and temperature-sensitive freight - to build a sustainable pipeline.
• Serve as the single point of contact for your customers, quoting competitive rates, managing RFPs, and consulting on spot market trends.
• Build a network of vetted carrier partners across Dry Van and Refrigerated modes (both FTL and LTL/partial).
• Oversee day-to-day load tracking, rate confirmation negotiation, issue resolution, and delivery confirmation, supported by our after-hours operational team.
• Grow gross margin volume to qualify for dedicated operational support staff assigned directly to your accounts.
• Develop and maintain strong relationships with customers, carriers, and transportation partners
• Obtain and manage freight shipments from existing and prospective customers
• Source qualified and reliable carriers to meet customer transportation requirements
• Negotiate carrier rates while maintaining company margin and profitability objectives
• Negotiate customer pricing and provide accurate freight quotes
• Match available carrier capacity with customer freight needs
• Coordinate pickup and delivery schedules with carriers and customers
• Monitor shipments from pickup through final delivery
• Provide customers with timely shipment updates and tracking information
• Proactively communicate delays, service issues, or changes in transportation schedules
• Resolve shipment issues, including delays, missed appointments, damaged freight, and carrier service concerns
• Verify carrier qualifications, insurance, operating authority, and other required documentation in accordance with company procedures
• Enter and maintain accurate shipment, customer, carrier, and pricing information in the company's transportation management system (TMS)
• Maintain accurate records of rates, confirmations, bills of lading, proof of delivery, and other required documentation
• Build and maintain a reliable network of transportation carriers
• Identify opportunities to increase shipment volume and revenue from existing customers
• Prospect for new customers and develop new business opportunities as assigned
• Monitor market conditions, capacity, fuel trends, and freight rates
• Maintain appropriate gross profit margins on each shipment
• Follow company policies and procedures regarding credit, pricing, carrier selection, and customer commitments
• Collaborate with sales, customer service, operations, accounting, and management to ensure successful shipment execution
• Follow up on outstanding documentation and billing requirements
• Assist with resolving freight claims and other customer or carrier disputes
• Meet established revenue, margin, volume, and customer-service goals

Competencies:

• Intellectual horsepower
• Highly resourceful
• Strong relationship management and interpersonal skills
• Innovative and creative thinking
• Listening skills
• Influencing and negotiation skills
• Problem-solving
• Organized and attention-to-detail approach
• Excellent verbal and written communication skills

Education and Experience:

• High school diploma; Preferred Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
• 2+ years of experience in freight brokerage, transportation, logistics, dispatch, sales or a related field
• Experience pricing and moving Dry Van and Temp-Controlled (Reefer) freight; experience handling food & beverage supply chains is strongly preferred
• Proficient PC skills in CRM and Enterprise Resource Planning (ERP) systems- Produce Pro, Microsoft Office (particularly Excel), and common E Mail systems

Compensation:

• $60,000 - $80,000/Year

Physical Demands:

• Stand or sit for long periods of time
• Travel as needed and required

Benefits:

• Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Paid
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.