Sales Enablement Training Architect

Lever, Inc.; Phoenix (AZ); Hybrid; USD 68,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

401(k) with 5% company match

Flexible time off

Paid parental leave

Annual wellness allowance

Health coverage

Udemy access

Childcare assistance

Pet insurance

Job summary

Prosper is seeking a Learning & Development Specialist to enhance training for Operations staff, focusing on sales and customer engagement. The role will translate complex information into clear content, build training programs for new hires and experienced agents, and collaborate with SMEs to ensure accuracy and compliance.

Responsibilities include creating knowledge base content, delivering training, tracking metrics, and staying current with industry trends.

Qualifications

• BA/BS degree in Learning & Development, teaching or a related field.
• Experience in call center operations, sales, loan processing, or general loan operations (2+ years).
• Consumer Financial Services industry experience.

Responsibilities

• Develop accurate and user-friendly content for our internal knowledge base.
• Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development.
• Collaborate with subject matter experts, leaders, quality, and peers to gather accurate information and validate content.
• Develop training and job aids for new processes, system deployments, or product updates.
• Build partnerships with cross-functional teams and develop strong working relationships with internal customers.
• Translate complex technical information, legal jargon, or operational processes into clear, concise language.
• Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements.
• Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability.
• Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs.
• Utilize a variety of training methods and techniques to provide a world-class training experience.
• Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports.
• Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness.

Skills

Clear content writing

Learning theories

Translate complex information

Stakeholder collaboration

Multi-project management

Continuous learning

Google Workspace

Education

BA/BS in Learning & Development or related

Tools

Google Workspace

Job description

Prosper is seeking a Learning & Development Specialist to enhance training for Operations staff, focusing on sales and customer engagement. The role will translate complex information into clear content, build training programs for new hires and experienced agents, and collaborate with SMEs to ensure accuracy and compliance.

Responsibilities include creating knowledge base content, delivering training, tracking metrics, and staying current with industry trends.