Sales Enablement PM - Global Logistics CRM & Tools

Amazon; Arlington (VA); On-site; USD 56,000 - 97,000; Full time

Job summary

Amazon's Global Logistics organization seeks a hands-on Program Manager to own the CRM system and sales enablement tools used by the shipper engagement team. You will translate business needs into practical solutions, automate manual processes, maintain data quality, and report on opportunities to improve customer relationships and sales outcomes.

Collaborating with product, engineering, and analytics, you will drive adoption, measure impact, and train users.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME full time experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 2+ years of project/program management experience.
• 2+ years of working cross functionally with tech and non-tech teams experience.
• Experience translating customer needs into business requirements.
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions.

Responsibilities

• Own the development, maintenance, and improvement of the team’s customer relationship management system and related sales enablement tools.
• Work with business development and account management users to understand their workflows and translate their needs into clear requirements.
• Build and configure workflows, dashboards, reports, automations, and other lightweight solutions that improve sales-team productivity.
• Maintain data quality, user access, documentation, and operating procedures for the tools.
• Manage the enhancement backlog, test changes with users, coordinate launches, and measure adoption after release.
• Partner with product, engineering, analytics, and operations teams on integrations or changes that require technical support.
• Use customer feedback and performance data to identify tool gaps and prioritize improvements.
• Train users and create self-service guidance that supports consistent use of the tools.

Skills

Program management

Requirements gathering

Data analysis

Communication

Process automation

Education

Bachelor's degree

Tools

Microsoft Word

Excel

MS Access

SQL

Microsoft Projects

Salesforce automation

Job description

Amazon's Global Logistics organization seeks a hands-on Program Manager to own the CRM system and sales enablement tools used by the shipper engagement team. You will translate business needs into practical solutions, automate manual processes, maintain data quality, and report on opportunities to improve customer relationships and sales outcomes.

Collaborating with product, engineering, and analytics, you will drive adoption, measure impact, and train users.