Senior Customer Enablement Lead: Global Logistics Solutions

DSV - Global Transport and Logistics; Austin (TX); Remote; USD 102,000 - 127,000; Full time

Job summary

DSV - Global transport and logistics is seeking a Senior Customer Enablement Manager to provide operational oversight across a customer account, linking GCM, the customer, and regional/local operations. You will drive performance, standardization and accountability, partnering with operations to align priorities and manage risks.

The role requires strong communication, program management, and the ability to influence across levels.

Qualifications

• Experience in operations, supply chain, logistics, or program management.
• Contract logistics and multi-site operations experience preferred.
• Experience managing customer relationships across functions.
• Strong understanding of KPIs and service performance.

Responsibilities

• Serve as primary GCM contact for operational requests and report performance.
• Partner with regional/local operations to meet customer needs.
• Monitor KPIs, SLAs and performance trends.
• Support weekly, monthly, quarterly reviews.
• Drive follow-up on actions and commitments.
• Identify root causes and implement improvements.
• Support site deployments and account initiatives.
• Promote standardized processes across the account.
• Collaborate with cross-functional teams on strategy.
• Maintain relationships and escalate risks as needed.
• Track activities against customer objectives.

Skills

Operations management

Supply chain

Logistics

Key account management

Program management

Customer relationships

KPIs & performance

Tools

Excel

PowerPoint

MS Office

Job description

DSV - Global transport and logistics is seeking a Senior Customer Enablement Manager to provide operational oversight across a customer account, linking GCM, the customer, and regional/local operations. You will drive performance, standardization and accountability, partnering with operations to align priorities and manage risks.

The role requires strong communication, program management, and the ability to influence across levels.